What is Contact point?

Contact point is an information centre, providing information regarding our (hereinafter - Latvian) national health care system and procedure for obtaining cross-border health care services.

  • list of contact points of all Member States posted on a web-page of the European Commission.
  • You may find out information regarding the health care system of a particular state from the contact point/information centre of a particular state. The National Health Service performs the function of the Contact point/ Information centre in Latvia. 

How to use the Contact point?

Contact point/ information centre provides information:

  • on web-page;
  • by calling from abroad toll-free number + 371 67045005 (Working hours: Monday to Thursday from 8.30a.m. to 5:00p.m. and Fridays from 8.30a.m. to 3:00p.m); 

  • by e-mail: nvd@vmnvd.gov.lv

 

The website, in line with the Cross-border Healthcare Directive, provides information on the following:

  • procedure of receiving healthcare abroad;
  • patient rights;
  • organising and financing healthcare;
  • healthcare providers;
  • minimum requirements for healthcare facilities;
  • Healthcare Risk Fund;
  • procedure of complaints about the quality of healthcare services;